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Customer Service, Guarantees & Privacy Policy

Our Commitment

We are committed to maintaining your privacy. No email names or personal information is stored, sold, or redistributed to any other source. Our transaction server is secured with 128-bit encryption and credit card information is not stored on any of our servers.

In order to continuously improve its services, CD-Mediaworks encourages ongoing customer feedback to help establish its customer service standards and performance measures.

Cookies | Network Information | Email | Credit Card Information



A cookie is a small data file that certain Web sites write to your hard drive when you visit them. CD-Mediaworks does not use cookies in any capacity.

IP/DNS/Network Information

CD-Mediaworks collects aggregate information site-wide, including anonymous site statistics. We also log domain names and/or IP addresses. We do not link IP addresses to anything personally identifiable. This means that a user's session will be anonymously logged but it is purely for statistical site analysis purposes.

Contact Information and Email Addresses

On certain pages we provide users the option of submitting names, addresses, phone numbers, fax numbers and email addresses for the purpose of contacting you for sales or support follow-up. This data is not shared with anyone outside of our organization. You are free to leave this kind of information in our guest book, but we do not recommend this practice.

Access to Credit Card Information

We restrict access to any credit card information. Customer credit card numbers are not provided to anyone and all computer files containing such information are destroyed once processed. In the unlikely event of a customer complaint or chargeback, transaction information will be provided to the Merchant bank or card issuer.

For more information on Guarantees and Warranties, see our Warranty Policy and Software License Agreement.

For more information on our commitment to customer service see our Customer Service Policy.

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CD-Mediaworks, Inc. (Canada)
1541 Oak Park Place, Victoria, BC, V8P 3B6
voice 250.661.0381
Customer Service, Warranty, & Privacy Policy
2004 CD-Mediaworks