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CD-MEDIAWORKS
Customer Service, Guarantees & Privacy Policy

Our Commitment

In order to continuously improve its services, CD-Mediaworks encourages ongoing customer feedback to help establish its customer service standards and performance measures.

Equipment Guarantee

All products offered for sale by CD-Mediaworks are sold with the full manufacturer's warranty. The warranty period and service varies by manufacturer and product, so please refer to the product information or feel free to email us.

We understand how frustrating it can be to receive a defective product. We take every effort to avoid this and, subject to the manufacturer's warranty requirements, we will replace any defective product returned to us within our warranty period as quickly as possible. Defective products must be returned in the manufacturer's original packaging and the carton must include all components and other items originally packaged with the product: cables, software, manuals, etc. 

CD-Mediaworks does not pay freight on any product returns. Defective hardware returns are tested by the manufacturer. Products found to be defective will be repaired or replaced at the discretion of the manufacturer and returned to you freight collect.

Certain manufacturers may require all defective products be returned directly to them, so please remember to send us an email or call first.

Software License Agreement

CD-Mediaworks grants you a non-exclusive license to use a copy of our program subject to the following terms and the proprietary notices, labels or marks on the program and the accompanying documentation. Any License Agreement included with the product takes precedent over this agreement.

You may:

1. Use the program only on any one computer at any one time.

2. Make a copy of the program in machine-readable form for archival purposes as long as all proprietary notices are reproduced on each copy.

You may not:

1. Modify, translate, reverse engineer, decompile, disassemble, or create derivative works based upon this program.

2. Rent, transfer or grant any rights in this program or accompanying documentation in any form to anyone else without the prior written consent of CD-Mediaworks.

3. Remove any proprietary notices, labels or marks on the program and accompanying documentation.

4. Use this program, or permit this program to be used on more than one computer at any one time.

This license is not for sale and it may not be assigned or sublicensed to anyone else. Title and copyrights to the program and the accompanying documentation and any copies remain with CD-Mediaworks.

If you do not comply with any of the above restrictions this license will terminate.

LIMITED WARRANTY AND DISCLAIMER

If, within 30 days from your first use of this product, you are not satisfied with it for any reason, you should stop using it and notify CD-Mediaworks. If you return to CD-Mediaworks any materials that CD-Mediaworks has sent to you in connection with the product CD-Mediaworks will, at your option, either refund your purchase price or replace the product and related materials.

CD-MEDIAWORKS LIABILITY IS LIMITED TO THE REPLACEMENT OF THE PRODUCT AND RELATED MATERIALS OR THE REFUND OF THE PURCHASE PRICE. THIS IS THE ENTIRE LIABILITY OF CD-MEDIAWORKS AND IS YOUR EXCLUSIVE REMEDY. CD-MEDIAWORKS SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES OR LOSSES INCLUDING DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS TO YOU OR ANY THIRD PARTY INCLUDING, WITHOUT LIMIT, LOSS OF DATA.

THE FOREGOING LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

This agreement is the entire agreement. If any provision of this agreement is held invalid, the remainder of this agreement shall continue in full force and effect.

IF YOU DO NOT AGREE TO THE ABOVE TERMS AND CONDITIONS AND CONTINUE TO USE THIS PRODUCT AND/OR DO NOT RETURN THE RELATED MATERIALS WHICH CD-MEDIAWORKS HAS SENT TO YOU. CD-MEDIAWORKS WILL HAVE NO OBLIGATION TO YOU WITH RESPECT TO THIS PRODUCT OR THE RELATED MATERIALS. THE USE OF THIS PRODUCT AND RELATED MATERIALS WILL BE AT YOUR SOLE RISK AND YOU WILL BE LIABLE TO CD-MEDIAWORKS FOR THE PRICE OF THE PRODUCT AND RELATED MATERIALS.

For more information on our commitment to your privacy see our Privacy Policy.

For more information on our commitment to customer service see our Customer Service Policy.

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CD-Mediaworks, Inc. (Canada)
1541 Oak Park Place, Victoria, BC, V8P 3B6
voice 250.661.0381  info@cdmediaworks.com
Customer Service, Warranty, & Privacy Policy
Revised:
01/04/2005
2004 CD-Mediaworks